Race fans know by now that NASCAR.com have been dealing with some series issues with their new RaceView. Unfortunately, it left many fans scanner-less & leaderboard-less during the Sprint Unlimited. Even as of race time Sunday at Daytona International Speedway for the Daytona 500, the issues had not been resolved.
So why did they mess with a good thing? Who knows, but newer is not always better.
Most race fans who are paying subscribers for RaceView service, formerly known as RaceBuddy, received a letter the day of the race with a link directing them to their service:
Dear RaceView Subscriber,
NASCAR.com is experiencing technical issues with accessing the RaceView product. We want to acknowledge these issues with you and ask for your patience as we work through the problem.
We want to insure you enjoy your RaceView experience today and throughout the 2013 season. You paid for a product and obviously expect it to operate as promised – as do we. We are providing direct links into the RaceView
products to our subscribers to bypass some of the technical problems we are having with NASCAR.com.
To access RaceView Premium click HERE.
To access RaceView Audio (formerly Scanner) click HERE.
Note: We are granting all RaceView Audio subscribers access to the RaceView Premium link for the Daytona 500. You can receive all of the features of RaceView Audio plus the virtual video, if you choose.
We regret that these issues are impacting your enjoyment of the Daytona 500. We are working diligently to fix the problem moving forward and will communicate with you directly with the progress we are making.
If you have any questions about your subscription or need assistance, please visit our customer support center HERE.
Thank you for your support of NASCAR. Enjoy the race!
Then after the Daytona 500, I received this letter:
Dear RaceView Subscriber,
We at NASCAR.com acknowledge the continuing access and performance issues associated with RaceView Premium for PC and RaceView Audio for PC. Prior to the Daytona 500, we attempted to implement several technical solutions in order to provide a working product. While many subscribers were able to successfully enjoy RaceView during the race, we understand there were many who continued to have problems.
NASCAR.com is not satisfied with RaceView at this point in time.
We are examining the entire process and technical operation, and
plan to communicate additional information on RaceView as we head into Sunday’s Sprint Cup Race at Phoenix.
We regret if these issues impacted your enjoyment of the Daytona 500 and
are working hard to make sure all RaceView Premium and RaceView Audio for PC technical issues are worked out.
But hey, don’t forget about us MAC users!! This is what I see on my MacBook Air (and yes, I install but it doesn’t do anything) every time I go to Raceview:
I’ve heard some negative fan feedback regarding the new NASCAR.com site. The number one complaint is that it is hard to navigate through and almost impossible to find things -unlike the old NASCAR.com site. My main downfall about the newly revamped NASCAR.com is that the font is way too small and is very hard to read.
You will see this little note to the fans (and yes, still in small font) on the NASCAR.com acknowledging the problems: “We apologize. We are having technical issues with our comment sections and fan community and it is temporarily unavailable. We are actively working on these issues and hope to have it up and running soon. We are also working on enhancements to provide a better forum for our fans. We appreciate your patience and apologize for the inconvenience.”
So hang in their folks! Apparently NASCAR.com isn’t too thrilled with RaceView either and are trying to work out the other kinks within the site.